Refund Policy

Overview

Flux 3 sells AI generation through subscription plans and credit packs. This Refund Policy explains when you may request a refund, what is not refundable, and how to contact us.

By purchasing a paid plan or credits on Flux 3, you agree to this policy.

Subscription refunds (first purchase)

You may request a refund for subscription credits from your first paid subscription purchase if all of the following are true:

1. The request is submitted within 3 days of the initial purchase date.
2. You have used 50 credits or fewer from that subscription (including free trial or promotional credits granted with the plan, if any).
3. Your account is in good standing and has not violated our Terms of Service.

If approved, we refund the subscription payment to your original payment method. Any remaining subscription credits from that purchase may be removed when the refund is processed.

Subscription renewals and subsequent billing cycles are not refundable. Cancel before your renewal date if you do not want to be charged again.

Add-on and one-time credit purchases

Add-on credits (extra credit packs purchased outside your recurring subscription) and other one-time credit purchases are not refundable, except where required by applicable law.

Add-on credits typically do not expire while your account remains active. See your plan details or account dashboard for credit expiration rules that apply to your purchase.

What is not refundable

Refunds are generally not available when:

• More than 3 days have passed since your first subscription purchase.
• You have used more than 50 credits (see eligibility above).
• The charge is a subscription renewal or a later billing cycle.
• The purchase is an add-on or one-time credit pack.
• Credits or paid features have already been consumed for AI generation.
• Your account was suspended or terminated for violating our Terms of Service.
• A billing error was caused by incorrect information you provided (we may still correct duplicate charges).

How to request a refund

Email support@h3max.me with:

• Your Flux 3 account email
• Order ID or payment receipt (if available)
• Date of purchase
• Reason for the request

We review eligible requests within 2–3 business days and reply by email. Approved refunds are processed within 5–10 business days to your original payment method. Your bank or card issuer may need additional time to post the credit.

Cancellations

You may cancel a subscription at any time from your account billing settings. Cancellation stops future renewals; access to paid features continues until the end of the current billing period. No refund is issued for unused time in the current period unless this policy says otherwise.

Chargebacks

Please contact us before opening a chargeback with your bank. Unauthorized or abusive chargebacks may result in account suspension.

Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Continued use of Flux 3 after changes means you accept the updated policy.

Contact

Questions about refunds or this policy: support@h3max.me.